FAQ

Submitting your light for repair is easy and can be done by following these 3 simple steps:

1. Package your light and ship to:
   Bright Eyes Lights
   820 Susan Circle
   Rock Hill, SC 29730
   
   
2. Include a note with your light describing the problem
   
   
3. Include your name, phone number, email address, and return address.

Once we get the light checked out we will call you with any questions or next steps.

Our products are warrantied for 2 years from defects in material and workmanship.  After 2 years, Bright Eyes gives a LIFETIME labor warranty.  The customers are only required to pay for necessary parts and the product will be repaired for free.

*Caps are not included
*Customer is responsible for shipping costs

Your charger functions by utilizing a red and green light system.

When the RED light is on, the light is actively charging.

When the GREEN light is on, the light is fully charged.

You can charge the light as often as you'd like without damaging the batteries.  Charging times differ by each light however most lights can be fully charged in 8-12 hours when completely dead.

The Viper XL's extended battery life requires a bit more charging time than some of our other products simply due to the massive amount of capacity stored within the batteries.  If you notice your batteries taking longer than overnight after a long couple of hunts don't worry, your batteries are totally fine!  The Viper XL can take up to 14 hours to fully charged if the batteries were run completely dead.